How to troubleshoot Remote Play connection issues

How to troubleshoot Remote Play connection issues

Diagnose and resolve issues with Remote Play.

Remote play restrictions

Remote Play cannot be used when:

  • Broadcasting (or streaming) from your PlayStation®5 console or PlayStation®4 console.
  • Launching a game that does not support Remote Play.
  • Launching Media App and Disc Player

Is your console set up for Remote Play?

Make sure:

  • Your console is on or in rest mode.
  • Remote Play is enabled.
  • The system software is up to date.

Check your console's network connection

The minimum required connection speed for Remote Play is 5Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.

  1. Go to Settings > Network > Connection Status.
  2. Select Test Internet Connection.
  1. Go to Settings > Network.
  2. Select Test Internet Connection.
PlayStation Repairs

Check the Remote Play network connection on your device

  • Perform a network speed test on your device. The minimum required connection speed for Remote Play is 5Mbps for both upload and download.
  • Other devices on your network might be using a large amount of bandwidth. Wait until they're idle before using Remote Play.
  • The connection speed varies depending on your network environment. For details, contact your internet service provider.

Reinstall the PS Remote Play application on your device

Uninstall the PS Remote Play application using the directions below, then reinstall the application.

From the Control Panel, click Programs and Features, and then uninstall PS Remote Play.

Drag PS Remote Play from the Applications folder to the Trash. Then choose Finder > Empty Trash.

Tap and hold the Remote Play app then select uninstall.

Is Remote Play being blocked by anti-virus software?

The anti-virus software on your device may be blocking Remote Play. Try disabling the firewall settings on your antivirus software, or adding Remote Play application to the firewall program exceptions. For details, refer to the instructions provided by the antivirus software.

Lower Remote Play resolution for PS4 Remote Play

You can change the PS4 Remote Play application video quality to improve your connection. From the launch screen of PS Remote Play on your device, go to Settings and then select Video Quality for Remote Play. Set Resolution to Standard or Low, and Frame Rate to Standard.

Blank screen on PC when setting up PS Remote Play?

You may need to install the latest graphics driver. Please refer to your graphics card manufacturer for the latest drivers and installation instructions.

Need help? 

Contact our support specialists

Contact PlayStation Support